It doesn’t matter if it’s a Business, a Religious Body or a Sports Club. The same rules apply. To make it a bit more personal I’ll deal with a fictional organisation called Legacy; (and you can translate it to a business, a temple, or a pitch).
There are those who are ‘on the floor’. Whether they work there, whether they attend every service given, or are die hard supporters. If these were the only voices heard, the only votes counted, there would be no problem. But they aren’t. There is Board of demi-corpses who think it is 1962. They have the voice. What they say goes.
The fact they don’t work at the factory or attend services or scarcely know the rules of the game, is not taken into account. They are On The Board and They Make the Decisions.
Legacy did well back in the day. There were Board Members who were participants. But they are deep into senility now, (save those who died) and the ‘what’s left’ is made up of those, who, as I said before, are trapped in time; the past.)
Whether they still use paper and send letters, whether they hold to ancient business practices, or simply don’t get that the people effected by their actions are those who might not have been born in 1962, is never taken into consideration.
Although they aren’t wearing Beatle haircuts and doing the Twist, their brains reflect on places and events which are hidden in the fog of the past. They might as well been transported from Queen Elizabeth I dining table.
They decide to hire someone for an important position. Everyone who is ‘on the floor/at service/on the pitch‘ is not consulted. They decide Flobber is the ‘best’ person and give him the job.
When there are complaints, the Board slaps them away as flies. As the business loses money, the congregation gets smaller, or there aren’t even enough members to field a team, the Board remains adamant. Flobber is the best person, and everyone should try to work with Flobber.
When it’s a commercial entity it goes out of business. Sometimes this is quick, other times it is a long lingering death, as property is sold, branches are closed, and the cash gained and saved makes it seem the company is surviving. Eventually there is nothing more to sell, and if there have been rentals, these keep the managers in pocket. But the business moves into the realm of the forgotten.
When it is a religious body, less people attend, less people contribute, and the Board seems not to be aware that Flobber is the best advertisement for atheism.
When it is a sports club, Legacy soon enough dies, and if the name is popular it will be amalgamated with some other group, or sold, or allowed to float into the ether.
Having a Board to direct any organisation can only be made up with those intricately involved in the organisation. Those who are on the floor. Once the majority of Board members have cobwebs in the brain, failure is assured.