How to Ensure That Your Online Computer Support Vendor Offers Trustworthy Repair Services?

Do you get calls regarding PC help from major IT brands like Microsoft, Dell, Sony and other? If yes, then beware as these calls are made with a purpose of commencing online or telephone scams. Read the article to know some quick tips to help you enjoy a safe and secured online support experience:

The recent increase in the graphs of cyber crimes and online frauds force every computer user to think before providing their machine’s access to others. Undoubtedly, there are plenty of remote computer support companies operating across the globe, but testing their trustworthiness and authenticity is a big challenge. Cyber crime, identity thefts, online frauds, financial losses and other heinous crimes can ruin your pleasant computing experience. The obvious question that comes to every PC user’s mind is – how can you protect yourself from such scams? Or how you can check the reliability and authenticity of your online support vendor?

Don’t get panic and follow these tips to ensure that your computers are in safe hands:

1. Never Call you, Until You Ask for PC Help

Reputed and certified tech support companies will never call you until you ask for PC help or computer solutions. Fake tech support businesses might trace your contact details, and other relevant information from online database so don’t get surprised if they know your name or OS details. Fraudsters and online scammers are smart enough to trap innocent users by offering free virus scans, OS configuration, update install and other services, resulting in gaining access to your devices. A little careful behavior and active common sense can protect you from falling into traps of such professionally trained hackers and fraudsters.

2. Operates Through Highly Encrypted Network

If you’re availing remote PC support services from a company, then always ask for the encryption techniques that they use while provide online computer solutions. It is important to ensure that your service vendor uses SSL encrypted network to provide complete safety to your data, files, transactions and other crucial online activities.

3. Never Asks for Personal Details

Always remember that an online computer technician has nothing to do with your address, alternate contact details, social security numbers (SSNs) and other crucial details. If an online PC repair service executive asks for such details, simply disconnect the remote session and file a complaint against such scams.

4. Commence Repair Strategies Only After Seeking Your Permission

Availing computer solutions online isn’t a dangerous deal, but being careless and inattentive can make you pay heavily for your deeds. Tech experts claim that every online PC support technician should seek customer’s permissions before commencing any repair strategies on their device(s). If an online support executive is accessing your personal files and folders without asking from you, then there is something wrong. Immediately ask the technician to stop everything what he is doing, close the remote login session, and file a complaint with your local authorities.

5. Distinct Clarity Regarding Service Charges and Plans

A business should always offer distinct clarity regarding its service charges, repair fees, and other chargeable plans to win confidence and trust of the customer. Hidden charges, unfair pricing, and additional charges for no reason sometimes annoy a customer and may force him to discard the services. Avail services from online tech support companies that provide a detailed description of all the service charges and application fees, applicable on particular repairs.


Sometimes, you might get fake calls from online computer support companies claiming themselves as an official support provider of popular IT giants like Google, Microsoft, Dell and others. Always remember that why a reputed online tech support provider will force a customer to avail his repair services? It is always beneficial to check for company’s accreditations, certifications, registrations and other such affiliations to ensure that you’re handling your device into safer hands. Ask questions, post queries and demand explanations, if you suspect anything wrong or misleading.