Many of you might have tried remote desktop access services to get your PCs repaired online but have you ever considered the risks attached to it? Sometimes, you might get a call from fake online technical support companies claiming themselves as one of the official support providers of major IT giants. Follow this guide to identify and avoid such scams and enjoy a stress-free computing experience.
Since the technology is developing at a brisk pace, cyber criminals don’t just trust sending fraudulent emails but also set up fake websites to fetch hundreds of your hard earned dollars. Sometimes, fraudsters might call you on the telephone, claiming themselves to be from Microsoft and might ask you to provide remote login of your devices. Some of you might get confused and assume these fake online technical support companies with authentic services, delivering PC help or tech solutions online. They might offer you some unrealistic discounts and force you to install particular software on your devices to repair your computer. Once they will gain remote access to your computer, they might install malicious software, redirect you to illegitimate websites, and steal your online account details and passwords.
All You Need to Know About Telephone Scams
Cybercriminals often access public phone directories or scan third-party database to find your contact details, so dont get surprised if they know your name and other personal information. If you disseminate your personal details and system details too often, then they might even know what operating system and version you’re currently using. Once they gain remote desktop access to your PC, they might ask for your username and password to fix some common PC issues. Once you give them all the appropriate information to seek online PC help, your computer and your personal information are vulnerable to numerous virtual threats.
Following is the list of organizations that cyber criminals claim to be from:
Windows Technical Department Support Group
Windows Service Center
Microsoft Tech Support
Microsoft Research and Development Team
How Can You Protect Yourself from Telephone Tech Support Scams?
If you are an innocent user and youre afraid of falling in such dangerous traps, then believe your senses, whenever you get a call from any reputed online tech support company. Tech geeks claim that use of a little common sense and your extra careful nature can allow a user to avoid some major cyber crimes. If you want to stay protected and demand complete safety of your devices, then follow the below-mentioned tips to avoid such scams.
Never purchase any software or service unnecessarily
Ask for repair PC charges, fee or subscription and confirm whether it is a part of the service
Never provide your username and passwords to online technical support representatives until you confirm the reliability and authenticity of the service provider
If something wrong happens, immediately file a complaint at your nearest authorities in full detail along with the caller’s information
Never provide your credit card or financial information to a representative claiming to be from Microsoft tech support or other reputed IT giants
Change your computer’s password, account details, and online passwords, if youve provided any such information to the fraudsters
Regularly change your bank and credit card passwords to avoid any major financial loss
Regularly scan your PC using an antivirus, antispyware, antimalware, and adware removal solutions to avoid virus attacks and fraudulent activities
Install Microsoft Security Essentials or Windows Defender to receive notifications regarding changes made to the device and avoid clicking suspicious links or malicious email message.
It is true that numerous fraudulent remote PC support companies call innocent users on false pretext to gain remote login of their data-rich machines. But you can help Microsoft to stop such cyber criminals by reporting information about the phone scams and unsolicited calls that you receive from your home or work phones. The US customers can file the FTC Complaint Assistant form; Canadian users can contact the Canadian Anti-Fraud Centre, or UK users can report fraud and unsolicited calls at local authorities. Always remember that neither Microsoft nor any of its partners makes unsolicited phone calls so immediately report the same, whenever you receive one.