This is a product review of the KitchenAid 23.875-Inch Built-In Dishwasher (Color: Black) ENERGY STAR Item #: 333418 | Model #: KUDS30IXBL purchased from Lowe’s in Nov. 2011.
Before I purchased my brand-new KitchenAid Model #: KUDS30IXBL dishwasher from Lowe’s, I read some very bad reviews on Lowe’s website. i discussed the problems with my local Lowe’s salesperson who said she had not heard one complaint about this KitchenAid model. However, once it was installed in my house, it did everything the bad reviews claimed, including leaving a thick white film on my pots, pans, silverware and plastic containers as well as leaving loose pieces of food like slaw and lettuce on my dishes. In addition, the new dishwasher was flimsy and the top tray fell off the track easily. The reviews on Amazon are equally bad.
After experiencing problems, I was told by Lowe’s that the white film was the result of the government removing phosphates from dishwashing detergent. This is puzzling since my old dishwasher worked just fine, and my friends with older dishwashers are not having the same problems those of us with new dishwashers are having.
However, in an effort to make my new dishwasher work, I jumped through several hoops suggested by Lowe’s and others:
- I pre-rinsed.
- I purchased the more expensive Cascade ActionPaks dishwashing capsules.
- I bought the Finish rinse by Jet Dry.
- I turned my water heater up to 140º.
- I started using a cup of white vinegar in the upper tray to try to remove the film.
You can view a video of the results here.
I called Lowe’s Support Line for Whirlpool Appliances at 888-995-6937 to ask for help, and all they could do was set up an appointment for a technician to come out.
I spoke with a customer service representative at KitchenAid Customer Experience Center support line at 1-800-422-1230 who told me that if my dishwasher was leaving a white film on the dishes, that was a problem with the government removing the phosphate additive and not Whirlpool’s fault.
When I asked to speak to a supervisor, I got a rather hostile woman who told me she could not answer any questions because she was not a technician. She said they could send a technician out. She did not tell me there would be a charge for that, but I had already had a similar problem with a Whirlpool refrigerator, so I knew to ask. When asked directly if there would be a charge for the technician, the KitchenAid Customer Experience Center supervisor told me that if the problem was the phosphate, or if my water was too hard or too soft, or if the problem was not a functional failure covered by the warranty, I would have to pay for the technician. She could not tell me what that would cost.
In a similar problem with a Whirlpool refrigerator under warranty, the cost for a technician to come out was almost $300, because he could not find a problem with the unit. To make matters worse, it wasn’t a Whirlpool or KitchenAid technician. Whirlpool/Maytag subcontracts the repairs, so technicians arrived that didn’t even work for the company I called.
The communication between the subcontractors and Whirlpool/Maytag was also bad. When I have called Whirlpool/Maytag, they couldn’t discuss repair pricing or repairs. When I talked to the repair subcontractors, they couldn’t offer much insight into Whirlpool/Maytag policies.
Whirlpool and KitchenAid are the same company, so it doesn’t help to switch to the ‘other’ brand.
Lowe’s now tells me that all dishwashers are experiencing the same problems, but I have heard good things about the Bosch line of dishwashers.
My old dishwasher worked just fine, even after the dishwashing detergent formulations changed. My friends with older dishwashers have no problems. Four months after purchasing my brand-new KitchenAid appliance, I am left to wonder why it is my new KithcenAid dishwasher will not clean dishes where my old KitchenAid cleaned them just fine for 15 years. On a scale of 1 – 10 with 10 being the highest, I would rate my brand-new KitchenAid dishwasher a 2, which is the same rating I would give their Customer Experience Center. I usually wash my dishes by hand now.
1-800-422-1230 — KitchenAid Customer Experience Center
888-775-6937 — Lowe’s Support Line for Whirlpool Appliances
269-923-5000 — Whirlpool Marketing Department
- My Brand-New KitchenAid Dishwasher Doesn’t Clean Dishesl
- Top 5 Problems with KitchenAid Dishwasher Model # KUDS30IXBL