Resolving Windows Backup Error 0x80070002 with Effective Computer Support Tips

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Windows Backup is a great tool to create data backup of your files and folders on a Windows computer. But sometimes, you might confront errors while using this tool. In this article, you will read and learn about a common Windows Backup error 0x80070002. You will also read about the causes and resolutions of this error.

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How the Error Occurs?

Sometimes, it so happens that after completing backup of your files using Windows Backup, you receive a notification asking you to check your backup results. However, the notification warns you that, although the backup got completed but some files got skipped.

This notification comprises an ‘Options’ button. Once, you click this ‘Options’ button, you get another notification again telling you about the skipped files. This time, the notification highlights a link through which you can view the skipped files.

Now, certainly you will move on to view the files that the backup process skipped. But rather than showing you those files, you get prompted with error logs. Here, you can get following three types of error logs.

Scenario 1:

“Backup encountered a problem while backing up file: C:WindowsSystem32configsystemprofile. Error:(The system cannot find the file specified. (0x80070002))” (source:

Scenario 2:

“Backup encountered a problem while backing up file: C: Users AppDataLocalLow. or Contacts. or searches. Error: The system cannot find the file specified. (0x80070002)” (source:

Scenario 3:

“Error code 0x80070002: The system cannot find the file specified.’
That means if you use the Windows Backup, then there is a possibility of getting banged by this Windows Backup error. The occurrence of this error might restrict your computer from responding or can stop the ongoing operations on the device. If you are looking for technical support troubleshooting tips for this error, then here are the tips for you.

Cause of the Error

Scenario 1 Cause

If you get the error notification described in the first scenario that implies there is some issue in backing up a library that includes custom folders located on your user profile.

Scenario 2 Cause

Error under second scenario possibly occurs when Windows Backup tries to backup files located in the Contacts, LocalLow, and Searches folders. If these folders don’t exist on your computer, then also you might get this error.

Scenario 3 Cause

Error under third scenario possibly occurs if your system has an NVIDIA USB Enhanced Host Controller Interface (EHCI) chipset or if the computer has at least 4 GB of RAM. If you attempt to copy data from the system to an external USB storage device, then also you can face the error.
Computer Support Troubleshooting Tips

Computer Support Troubleshooting Tip for Scenario 1

• Click ‘Start.’
• Click your username
• Right-click the library folder located at the user profile path
• Click ‘Cut.’
• Expand ‘Computer’ on the navigation pane
• Select a location outside the user profile path
• Then paste the folder
• Again right-click the folder at the new location
• Then, then click ‘Copy.’
• Again click ‘Start.’
• Click your user name
• In the folder, right-click any empty area
• Then click ‘Paste shortcut.’

Computer Support Troubleshooting Tip for Scenario 2

• Open ‘Control Panel.’
• Then open ‘Backup and Restore.’
• Under the ‘Backup’ section, click ‘Change settings.’
• That will open the ‘Set up backup’ dialog box
• Here, click ‘Next.’
• Click ‘Let me Choose’ in the ‘What do you want to back up’ dialog box
• Then click ‘Next.’
• Expand Data Files
• Expand Libraries
• Expand ‘Additional Locations.’
• Then click the checkboxes for AppData folder, Contacts, and Searches
• Next, expand ‘Computer.’
• Expand the item for your system drive
• Then, expand Users
• Expand
• And then click the checkboxes for AppData, Contacts, and Searches
• Click Next
• Then click ‘Save Settings.’
• Finally click ‘Exit.’
• Now, go back to the ‘Backup and Restore’ window
• Click ‘Backup now’ and that will perform a new backup once again.
• This time the backup operation must get complete without errors.

Computer Support Troubleshooting Tip for Scenario 3

Resolving the error under the third scenario is extremely difficult for an average computer user, as it is the most complicated cause of all. Thus, it is advisable that if you got stuck by the error notification as mentioned in the third scenario, then avail online computer repair services. A professional online tech support engineer will be able to attend the cause in a better way.


Windows Backup error 0x80070002 can take place under three scenarios with three different causes behind it. Accordingly, there are three methods of troubleshooting the error. While executing the troubleshooting for the first and second scenario is easy to perform, there the third scenario is a bit complicated to handle. Thus, users facing the error under third scenario should ideally go for online computer repair services. Otherwise, they can read about the troubleshooting process on the Microsoft knowledge base articles.

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Resolving Windows Backup Error 0x80070002 with Effective Computer Support Tips, Seekyt
General Contributor
Janice is a writer from Chicago, IL. She created the "simple living as told by me" newsletter with more than 12,000 subscribers about Living Better and is a founder of Seekyt.