Tips to Protect Yourself From Fake Online PC Support Companies

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Undoubtedly, online technical support industry is experiencing a boom in the cyber world, but there are some fake companies, who scare users to fleece their hard-earned money. If you’re a computer user and want to protect yourself from such fake online PC support companies then go through the below article.

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Cyber world isn’t a secured platform and all of us know it, then why do users let strangers and other PC users access their devices, user accounts and other sensitive things? Aren’t you scared of losing your crucial data, important files and financial information to someone who can use it later for fraudulent purposes? If yes, then you should investigate all the parameters and conduct detailed studies of companies offering online computer support before availing PC troubleshooting help from them. Some fake online tech support companies will gain illegitimate remote of your systems and inject malicious codes to earn profits. This may happen while you go for availing virus removal support.

Here are some of the tips to check the authenticity of online computer support companies, before availing their remote assistance:

1. Never Fall for Scare Tactics

Sometimes, malware authors may use tactics to scare users and force them to purchase rogue antivirus programs. Additionally, some remote tech support companies may also install viruses, while conducting troubleshooting sessions, to gain more profits. Not sure what that means? It simply means that the particular vendor is using unfair means to earn profits from its customers by installing a virus on their devices and then charging to remove the same. It is better to ask your online tech support technician that what issues does your PC has and how he will be assisting in resolving them. PC experts never recommend paying for programs that you haven’t installed on your PC as it may cause serious performance issues.

2. Use Updated Security Software

If you have guarded your PC with an updated antivirus, antispyware, antimalware and firewall, then you will get warnings, when an unknown source tries to connect to your device. You can safely ignore security alerts if they’re not from your chosen security software provider and this will block infections coming from fake online technical support companies right away. It is recommended not to reply or respond to illegitimate looking pop-up messages during a remote PC repair session or ask the technician about the same before clicking on it.

3. Read User Reviews and Testimonials

Majority of online PC support companies have their respective websites, business promotion platforms and even discussion forums to reach out to their potential customers. Users seeking remote troubleshooting services should always read the user reviews and customer testimonials to trace down the success rate and market reputation of the company. Emphasize on words like PC security, promising delivery, secured internet connection, affordable charges and others to ensure that the business practices fair means of services delivery.

4. Access Experts or Google It

Numerous support forums are available over the web to ask questions regarding remote tech support, illegitimate activities, PC error fixing tips and other things. You can easily choose a forum to post your question and wait for the expert’s revert on the same to ensure that you’ve selected a correct online computer support vendor. You can also search online the name of the company along with the subscription plan you are considering before you decide to buy it.

5. Beware and Practice Online Skepticism

You must stay updated that millions of rogue security software exists on the web, and a fake online system support company can easily install them to make higher profits. Be vigilant about avoiding such practices by asking relevant questions during repair sessions or asking the technicians to seek permission before making changes to the PC. Most of the service companies may appear genuine, but they might use false awards and reviews to rope you in deceptive tactics. It’s better to ask questions, post relevant queries and seek details from a technician about every PC repair step to avoid phishing scams, unfair business means, and malicious activities.


Seeking resolutions from knowledgeable friends and family members can also help to save you from dirty traps and illegitimate activities of online support business. Since the services execute through an Internet connection, support companies should pay attention towards managing user security, safety and privacy. So the next time you avail online tech support service, be confident – ask about the quality software they use, fees they charge and PC troubleshooting they follow to save yourself from online frauds. It is correct that you can’t do anything to stop rogues and malicious codes, but applying some common sense and basic computer security tips can help you save your hard-earned cash.

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Tips to Protect Yourself From Fake Online PC Support Companies, Seekyt
General Contributor
Janice is a writer from Chicago, IL. She created the "simple living as told by me" newsletter with more than 12,000 subscribers about Living Better and is a founder of Seekyt.